Core return and return

Request a return

Please follow the steps below to request a return:

1. Log in to your customer account on the ENERGYPARTS-SHOP.COM website.

2. Go to "my orders" and select the relevant order.

3. Scroll down and go to the "return merchandise" section.

4. Enter the reason for your return in the box. If it is a defective product, describe the problem.

5. Select the reason for the return (Deposit, product error or warranty).

6. Choose the mode of reimbursement (Exchange, PayPal or bank transfer).

7. Click on "generate a return". Your return is now awaiting validation. Please monitor your inbox as our customer service team will respond as soon as possible.

After receiving our email response, please follow these steps to return the package:

1. Print the return label provided in our email response.

2. Place the complete product in its original packaging.

3. Put the original packaging in protective packaging. Any product damaged during the return transport will not be refunded. Please ensure that your product is well-protected.

4. Add the return label to the package.

5. Go to a post office to return the package to the return address specified on the return label. Customers are now responsible for the cost of return shipping, as we no longer provide prepaid return labels to simplify the process and avoid carrier and parts receiving issues.

To track the status of your return, log in to your customer account and go to "my return merchandise".

Prepare your package to return the Core

Instructions: Upon receipt, we check the deposit item: Click here to see the acceptance criteria for your deposit. You will then be reimbursed the amount of the deposit. If it meets the above conditions

Please note: You must return your deposit within 30 days of receiving your order. After this period, your deposit will not be refunded. Products dismantled and / or damaged at the body of the part will not be reimbursed.

 

Guarantee: The parts in demand for guarantee are sent directly to the factories for a state and an analysis of the defect of the part. Only the parts whose defect is a design problem are taken into warranty. Any part showing signs of forced use, modification, or other evidence showing improper use of the part will result in a refusal of warranty.

If the warranty is accepted, the customer can either claim a refund for the part or return a new part.

In case of refusal, a refusal voucher is sent to the customer and the part is either returned to the customer or destroyed in the factory.

 

Product Return: For returns of parts due to an error in the order, or in the choice of product, we will only accept parts in return and only if they have not been used or mounted. No product exchange or refund will be accepted if applicable. The customer has 30 days after receipt of the part to return it to us.There is no exchange of product possible in return product.

 

Battery warranty

In order to determine whether the fault in the battery comes from use or from its design, they must pass the "midtronics report, voltage or other" test. Only a state of these tests will allow us to determine if the fault comes under warranty or not.

To carry out these tests you can send us your battery at your expense so that we can carry out these tests. Please note, however, all batteries damaged during transport will be systematically refused when requesting a guarantee.

You can also find a battery shop to carry out these test for you and send us the results.